Last updated: June 2026
This policy covers how Hive Botanics handles your personal information when you visit hivebotanics.com.au or contact us directly.
When you use the contact form or email us directly, we receive your email address and any information you choose to include in your message. We do not collect any other personal information unless you provide it voluntarily.
When Stripe payments are enabled, payment information is processed directly by Stripe and is not stored by Hive Botanics. We receive only the details needed to fulfil your order (your name, email address, and delivery address).
We use Google Analytics 4 to understand how many people visit the site and how they find us (for example, from Instagram, TikTok, Google search, or our Google Business Profile). It sets cookies and collects aggregated, de-identified information about your visit - such as the pages you view and your approximate location - with IP addresses anonymised. We use this only to understand overall site usage and improve the site; we do not use it to identify you personally, and we do not sell this data.
We also use the Meta (Facebook) Pixel to measure how our advertising performs and to understand how the site is used. It uses cookies to record actions such as page views, product views and purchases, and shares these with Meta so we can see whether our ads are working. Where you enter details such as your email address on the site, the Pixel may also share them with Meta in a hashed (encrypted) form, to help match your activity to your Facebook or Instagram account for advertising measurement. We do not use it to identify you personally or sell your data. You can manage this through your browser's cookie settings and your Facebook ad preferences.
You can opt out at any time through your browser's cookie settings or by installing Google's opt-out browser add-on.
We use your contact details only to respond to your enquiry or to fulfil your order. We do not add you to any mailing list without your explicit consent. We do not sell, share, or rent your personal information to any third party.
Emails and enquiries are stored within our email account (Google Workspace). We take reasonable steps to keep this secure. We retain correspondence for as long as it is relevant to our ongoing relationship with you.
You have the right to request access to any personal information we hold about you, to ask us to correct it, or to ask us to delete it. To make a request, email hello@hivebotanics.com.au.
Questions about this policy can be directed to hello@hivebotanics.com.au.
Hive Botanics is a sole trader business based in Surry Hills, NSW, Australia.